Mysgame believes that online entertainment should remain a fun activity, not a burden. We provide self-control tools and support resources to ensure every member plays in a healthy and responsible way.
Online gambling can be a genuinely enjoyable source of entertainment — as long as we stay in control. At mysgame, we understand that everyone has a different financial and emotional situation. That is why we do not just provide games; we also ensure every member has access to the tools and information needed to make informed decisions.
Responsible gaming does not mean you cannot enjoy the games — it means enjoying them in a way that does not affect your daily life, personal relationships, or financial stability. mysgame fully supports this approach, and we implement it not merely as an obligation, but as a core value of our platform.
We also work with consumer protection bodies and experienced counselling agencies to ensure that the support resources we provide are truly effective and easily accessible to anyone who needs them.
Gambling is only suitable for individuals aged 18 and above. Never gamble with money you cannot afford to lose. Set your limits before starting a gaming session.
Ask yourself the following questions. If you answer "Yes" to more than 3 questions, we recommend reaching out to our support team.
Have you ever gambled more than you planned?
Do you gamble to relieve stress or sadness?
Do you hide your gambling habits from family or friends?
Have you ever borrowed money just to gamble?
Do you feel anxious or irritable when trying to stop gambling?
Do you often think about ways to get money so you can gamble again?
Each of these tools is accessible directly through your account settings. You can activate, adjust, or contact our support team for implementation assistance at any time.
Set a daily, weekly, or monthly deposit limit based on your financial means. The limit takes effect immediately and can be reduced at any time. Any request to increase the limit will be processed after a 7-day reflection period.
Set a maximum duration for each of your gaming sessions — from 30 minutes up to 8 hours. Once the time limit is reached, the platform will notify you and automatically log you out to prevent unintentional extended play.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will be blocked from making further deposits until the limit period expires.
Need a short break? Activate a cooling-off period for 24 hours, 48 hours, one week, or one month. During this time, you will not be able to log in or make deposits. It is the best way to clear your head without permanently closing your account.
If you feel you need to stop for an extended period, the self-exclusion option allows you to block access to your account for 6 months, 1 year, or permanently. This decision cannot be reversed before the chosen period ends.
You can opt out of receiving any promotional emails, bonus offers, or game-related notifications. This helps reduce the urge to play triggered by marketing campaigns.
All mysgame self-control tools are accessible directly through your account dashboard. The process is straightforward and takes less than two minutes.
Access your account using the Login button at the top of the website. Make sure you are using a secure and personal device.
Click your profile icon at the top right corner, then select "Account Settings" from the dropdown menu.
In the settings page, there is a dedicated tab for all self-control tools. Click that tab to view all available options.
Select the type of limit you want, enter the appropriate value or duration, then confirm your selection. Limits take effect immediately.
You will receive a confirmation email once the limit has been successfully activated. Keep this email as your personal record.
If you have difficulty accessing these settings or need assistance, the mysgame support team is available via live chat 24/7.
Recognising the early signs of problem gambling is the most important first step. The table below helps you understand the level of concern based on observed behaviour.
| Level | Signs | Recommended Action |
|---|---|---|
| Low | Occasionally exceeding your set budget | Set a deposit limit in your account |
| Low | Playing longer than planned | Activate session time limit |
| Moderate | Gambling to relieve stress or boredom | Take a 7–30 day gaming break |
| Moderate | Hiding gambling activity from family | Contact mysgame support for guidance |
| High | Borrowing money or selling assets to gamble | Activate self-exclusion immediately |
| High | Unable to stop even when wanting to do so | Seek professional help immediately |
If you or someone you know is showing high-level signs, do not delay in seeking help. Contact the mysgame support team or an experienced counselling agency.
Mysgame believes that the mental and financial well-being of our members is just as important as the enjoyment of playing. We provide access to a wide range of support resources.
Our support team is specially trained in responsible gaming issues. Reach us via live chat at any time — no question is too small or too big for us to help with.
We can connect you with confidential counselling services experienced in handling problem gambling issues. All conversations are private and not shared with any third party.
Access free articles and guides in Bahasa Malaysia on how to set a gaming budget, manage personal finances, and make smarter gambling decisions.
Request a detailed report of your gaming activity, covering your deposit history, total games played, and session duration. This report helps you objectively assess your own playing habits.
Decide how much you are willing to spend before opening any game. Stick to that budget without compromise.
Don't rely on gambling as a source of income. Treat money spent as an entertainment cost, not an investment.
Chasing losses often leads to even greater losses. Stop when your limit is reached.
Make sure gambling is only a small part of your leisure time. Set aside time for hobbies, family, and other social activities.
Avoid playing when you are stressed, sad, angry, or under the influence of alcohol. The best decisions are made with a calm and clear mind.
Ensure that children or vulnerable individuals do not have access to your account. Keep your login credentials stored securely.
Responsible gaming is more than a list of tools in your account settings — it is a value embedded in every operational decision mysgame makes. From the way we design our game interface to the way we train our support staff, every aspect of our platform takes member wellbeing and safety into account.
We do not send promotions encouraging excessive play to members who have set strict limits. We actively monitor usage patterns and will reach out to members showing signs of concern, even if those members have not requested help.
Our support staff undergo specialized training in identifying and addressing problem gambling issues with compassion and professionalism. They are not just technical support agents — they are the first people you can reach out to when you need help.
Mysgame is committed to ensuring our platform consistently meets the responsible gaming standards set by international regulatory bodies and aligns with industry best practices.
Mysgame not only offers the best gaming experience in Malaysia — we also ensure every member plays in a safe, controlled, and responsible environment. Register today and access all our self-control tools for free.
This platform is for users aged 18 and above only. Bet responsibly.