Mysgame takes your personal data protection seriously. This document clearly explains how we collect, use, and safeguard your information as a member of our platform.
Your privacy is more than a legal obligation to us — it is part of the trust you place in mysgame every time you log in to our platform.
All data transmitted between your device and mysgame servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
Your personal data is stored on servers protected by multi-layered firewalls and 24/7 intrusion detection systems. Internal access to member data is restricted and regularly audited.
The mysgame identity verification (KYC) process is conducted solely to ensure the security of your account and compliance with legal requirements — not for third-party marketing purposes.
Mysgame does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes without your explicit consent.
You have the right to access, correct, delete, or transfer your personal data at any time. The mysgame support team is ready to help you exercise these rights.
The mysgame Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all our data handling practices meet local legal requirements.
By registering or using the mysgame platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Mysgame ("we", "Platform") respects the privacy of every member and user who accesses our website and services. This Privacy Policy outlines the types of personal data we collect, the purposes for which it is used, how we protect it, and the rights you hold regarding that data.
This document applies to all users who register, browse, or use any services offered through the mysgame platform, including our official website, mobile app, and customer support channels.
We take a transparent and responsible approach to handling personal data, in line with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
We collect information necessary to provide you with a safe, fair, and responsible service. The types of data collected include:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identity card number | Account Registration & KYC |
| Contact | Email address, phone number, residential address | Communication & verification |
| Finance | Bank account number, deposit & withdrawal records | Transaction processing |
| Technical | IP address, device type, browser data | Security & fraud prevention |
| Behavioural | Gaming history, game preferences, session duration | Responsible Gaming Monitoring |
| Documents | Copy of identity card, utility bill (for KYC) | Identity Verification & Compliance |
We only collect data that is strictly necessary for the stated purposes. Data that is no longer needed will be deleted or anonymised in accordance with our data retention policy.
The personal data we collect is used solely for legitimate and transparent purposes, including:
We will not use your data for direct marketing purposes without first obtaining your explicit consent. You may withdraw this consent at any time through your account settings.
Mysgame continually invests in the latest security infrastructure to ensure your data remains protected at all times. Key security measures we employ include:
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. After that period, data will be securely deleted or anonymised.
In the event of a security incident affecting your data, mysgame will notify you within 72 hours of the incident being detected, in line with international data protection best practices.
Mysgame does not sell or rent your personal data to any third party. However, under certain limited circumstances, we may share your data with:
All third parties we work with are required to comply with data protection standards equivalent to or exceeding those we uphold ourselves.
Mysgame uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of the mysgame platform on your device.
As a mysgame member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data we hold about you.
You may request the deletion of your personal data under certain circumstances permitted by law.
You have the right to receive your data in a structured, machine-readable format.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request a restriction on the processing of your data under certain specified circumstances.
To exercise any of the above rights, please contact the mysgame support team via live chat or our official email. We will process your request within 14 business days.
The mysgame platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we determine that we have collected personal data from an individual under the age of 18, we will take immediate action to delete that data and close the relevant account. If you are aware that a minor has registered on our platform, please notify our support team immediately.
The mysgame platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to the mysgame platform and does not cover the privacy practices of those third-party websites.
We recommend reading the privacy policy of each website you visit separately. mysgame is not responsible for the content or privacy practices of any third-party websites.
Mysgame reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Any significant amendments will be communicated to you via email notification or a prominent notice displayed on our platform.
The "Updated" date shown at the top of this document indicates when the latest amendment was made. Your continued use of the mysgame platform following any amendment constitutes your acceptance of the updated Privacy Policy.
We recommend reviewing this Privacy Policy page periodically to stay informed about how we protect your information. The latest version will always be available on the official mysgame website.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our team will endeavour to respond to all privacy-related enquiries within 3–5 business days. For formal complaints regarding data protection, you may also refer to the Department of Personal Data Protection Malaysia.
Mysgame safeguards every aspect of your personal data with cutting-edge security technology. Register now and enjoy a safe, fair and transparent online wagering experience alongside more than 500,000 members across Malaysia.